Shipping policy

Processing Time

  • Orders are processed within 2–3 business days after payment is received.

 

Delivery Areas

  • We deliver within Germany and EU countries excluding France.

  • If you need shipping outside these areas, please contact us before ordering.


Delivery Times

  • Within Germany: approx. 5–9 business days.

  • Within EU: approx. 9–15 business days.

  • Delivery times may vary due to carriers or customs delays.

 

Shipping Costs

  • Rugs: Free EU shipping (excluding France) dispatched from Berlin
  • Tote bags: €3 flat-rate EU shipping (excluding France)

  • No customs or import fees are charged within EU.

  • All customs and import fees are included in the price when buying in EU.

 

Delivery Service

  • We ship via reliable carriers (e.g., DHL, DPD, or Deutsche Post).

  • Once shipped, you’ll receive a tracking number (if available)