Refusionspolitik
Return & Refund Policy (Widerrufsbelehrung)
Effective Date: 01.09.2025
Store Name: Dariyaa
Location: Berlin, Germany
Contact for Shipping and Return: shipping@dariyaa.eu
1. Eligibility for Returns
We want you to love your purchase! If you are not completely satisfied, you may request a return under the following conditions:
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You have 14 days from the delivery date to request a return (in line with EU consumer law).
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The item must be unused, undamaged, and in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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After 14 days, no returns or refunds will be accepted.
2. Returns Due to Product Defects or Manufacturing Issues
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If your item arrives damaged, defective, or incorrect, we will cover the full return shipping cost and issue a full refund or replacement.
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Please contact us within 48 hours of delivery with photos of the issue to speed up the process.
3. Returns for Other Reasons (Change of Mind, Style, or Size Preference)
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If you wish to return an item for any reason other than defect or error, you may do so within 14 days.
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The refund will cover the purchase price
4. Non-Returnable Items
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Custom-made or personalised rugs are non-returnable unless defective.
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Items returned with signs of use, damage, or missing packaging may not be accepted.
5. Refund Processing
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Once we receive and inspect your returned item, your refund will be issued to the original payment method within 14 business days.
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Damaged or Used Product Returned:
If the rug arrives used or damaged, no refund issued, you pay return shipping costs (€20-50), and handle shipping if reclaiming it.
6. How to Request a Return
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Email us at shipping@dariyaa.eu with your order number and reason for return.
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We will provide instructions and a return shipping address.
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For defective items, we will send you a prepaid return label.
7. Contact Us
For questions about returns or refunds, contact us:
📧 Email: shipping@dariyaa.eu